Evaluate the coherence between your image & your experience

Our vision
The slightest discrepancy between brand message and customer perception can generate mistrust. Evaluate your consistency and make your claims a reality with every interaction.
Let’s talk about your brand
Got a project in mind?
Feel free to share it with us.

Your challenges
Mapping the touchpoints where the brand promise is not being kept helps restore trust and improve satisfaction.
Perception of coherence presupposes a similar mindset at all levels of the organization.
Each touchpoint is an opportunity to confirm one’s core values, and bolster ties with the public.
Learn more about Experience Aura
Got a project in mind?
Feel free to share it with us.
Share your brief
If you don’t have one, we can build it together
A good brief includes your problem, your target audience, the themes you want to explore and other key elements.
- 63 %
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of consumers stop buying a brand when the customer experience doesn’t match the perceived promise
(Ifop for Indexel, 2023)