Interact with your customers in real time

OUR VISION

By creating dedicated communities, you test, adjust and co-construct with your targets. The aim? A long-term relationship based on listening, trust and interaction.

Let’s talk about your audiences

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62 %

of companies that have set up a customer community say it influences their strategic decisions

(Ifop for Insight Communities, 2023)

Your challenges

Access to continuous customer feedback

Being constantly tuned in to the customer voice enables to quickly adjust the product offer and ascertain successful launches.

Co-construction of the offer and experience with targets

Involving customers in choices reinforces business relevance and reduces innovation failures.

Brand loyalty and emotional bonding

An ongoing relationship increases lifetime value and fosters advocacy.

Fields of action

Loop

Create an ongoing learning relationship with your audiences

Loop is our “communities” solution, designed to create a direct and lasting link between you and your BtoC or BtoB targets. A dedicated, streamlined and customizable digital platform enables you to create a study experience that is integrated with participants’ habits and codes. What makes it unique? A two-person team made up of a specialist in your sector and an expert in recruitment, moderation and data gathering will accompany you to guarantee commitment, quality interaction and relevant business output.

Learn more about Loop

Contact us

Got a project in mind?

Feel free to share it with us.

Choose a file
Max. file size: 10 MB.
* The data you provide in this form will be processed and stored solely for the purpose of responding to your request and keeping a record of its processing. Your email address will also be used to subscribe you to our newsletter and receive news from Ifop Group, including its subsidiaries. You can unsubscribe at any time via the link provided in each of our communications. By clicking on « Send my request », you agree to the collection of information relating to your browsing on our website for the purposes of managing our customer relationship. Find out more about the management of your data and your rights.