Heating, water, lighting, mobility… Responsible attitudes are permeating every aspect of domestic life. While it is sometimes somewhat of a constraint, it is also becoming a conscious choice. Service providers need to understand the levers of acceptance in order to adapt their offer and encourage good practices.

Europe’s renewable energy ambitions clash with local perceptions. Cost, efficiency, acceptability: stances vary from one country and region to another. Stakeholders need to adapt their communication strategy to bolster the collective momentum.

Whether it is electricity, water or gas, bills are becoming a point of friction. They concentrate misunderstanding, mistrust and anxiety. For providers, this is also an opportunity to educate, explain and build more transparent and engaging relations.

Remote meter reading, leakage alerts, consumption monitoring… The promises of the smart city have yet to be fully realized. Public services need to demonstrate in concrete terms how technology can improve daily life, with a focus on user-friendliness.

Energy suppliers, water distributors, local providers: everyday services are at the heart of society’s expectations. They need to reassert their role with regard to social and regional cohesion, while making a visible commitment to the planet and social justice.